HOW TO CONTACT US:
Via telephone: 1.844.GETSTRAPPED
Please allow up to 48 hours for responses via email.
SOCIAL MEDIA OUTLETS:
Facebook: Strapped Shoetique, LLC
Q: How will I know if my order is confirmed?
A: You will receive an order confirmation via email.
Q: Can I make changes or cancel my online order?
A: Please contact us, immediately, via email or phone to change or cancel an order. ORDERS MAY NOT BE CHANGED OR CANCELLED, ONCE THEY ARE SHIPPED.
Q: How long will it take for my order to ship?
A: Orders are shipped within 3-5 business days, using Fedex shipping. Our flat rate shipping charge is $4.95. We, currently, do not offer expedited shipping. Once shipped, orders typically arrive within 3 business days.
Q: How can I track the status of my order?
A: You will receive an email with your Fedex tracking number. Please use this number, in order to follow your order throughout the shipping process.
Q: What if I place an order and Strapped Shoetique, LLC does not have the item(s) in stock?
A: We do our best to keep our site updated with our current inventory. If we are unable to fill your order, you will be notified, via email. Your credit card will not be charged.
Q: What forms of payment are accepted for online purchases, and when am I billed?
A: We accept Visa, MasterCard, American Express, and Discover. Your card is authorized when the order is placed to verify that the funds are available. You will be billed, once authorization is complete and we are sure that the product is available. By submitting your order via our website, you agree to pay the purchase price for the item(s) you selected, as well as, shipping and handling costs, and applicable sales tax, if any.
Q: Can I exchange for a different style, color, or size?
A: Unfortunately, we are unable to exchange for style or color. We will try our best to accommodate exchanges in size for UNWORN PRODUCTS ONLY.
Q: What is your policy on damaged merchandise?
A: Strapped Shoetique, LLC thoroughly inspects all of our merchandise, before shipping them to our customers. To insure great quality merchandise, we guarantee against manufacturer's defects within 30 days of delivery. Regular wear and tear does not qualify. Please try shoes on a carpeted surface to avoid any damage. Used, worn, or damaged items will be returned at your expense. We may issue a full or partial refund, subject to our discretion.
All returns must be shipped back in the original packaging or shoe box and the original shipping box to avoid damage to the merchandise. Any returns shipped without the original shoe box or not in a shipping box can be refused. You will not receive credit and you will be responsible for shipping charges.
Q: What is the Strapped Shoetique, LLC Return Policy?
A: Strapped Shoetique, LLC will gladly authorize returns of unworn, original priced merchandise within 5 days of delivery of your order.
Our policy lasts 5 days from the date of delivery confirmation. If 5 days have gone by since your delivery, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 6689 Orchard Lake Rd. Unit 171 West Bloomfield Michigan US 48322.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 6689 Orchard Lake Rd. Unit 171 West Bloomfield Michigan US 48322. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.